Privacy Policy
Introduction
This Privacy Policy explains how Unmuddled collects, uses, stores, and protects your personal information when you visit our websites, purchase products, create an account, or otherwise interact with us.
This Privacy Policy applies to unmuddled.co, learning.unmuddled.co, and any products, services, downloads, courses, resources, and digital platforms operated by Unmuddled.
By using our websites and services, you agree to the collection and use of information in accordance with this policy.
Who We Are
Unmuddled is operated by Amanda Appiagyei.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
amanda@unmuddled.co
Information We Collect
Depending on how you interact with our websites and services, we may collect:
Information You Provide
- Name
- Email address
- Billing address
- Account information
- Purchase history
- Messages, enquiries, or support requests
Information Collected Automatically
- IP address
- Browser type
- Device information
- Pages visited
- Referring websites
- Dates and times of visits
- Login and security information
This information helps us operate, improve, and secure our websites and services.
Learning Platform Accounts
When you create an account on learning.unmuddled.co, we collect and process the information necessary to create and manage your account, provide access to purchased products, verify purchases, provide customer support, and maintain the security of our platform.
This information may include your name, email address, username, encrypted password, purchase history, access permissions, and account activity relating to your use of the learning platform.
Digital Product Purchases
When you purchase a product through learning.unmuddled.co, we collect information required to process your order and provide access to your purchase.
This may include your name, billing address, email address, order history, transaction details, and records of purchased products.
Payment information is processed securely by our payment providers. We do not store full payment card details on our servers.
How We Use Your Information
We may use your information to:
- Provide access to products and services
- Process payments and orders
- Manage customer accounts
- Deliver purchased products
- Respond to enquiries and support requests
- Send important service-related communications
- Send newsletters and marketing emails where consent has been given
- Improve website performance and user experience
- Maintain website security and prevent fraud
- Comply with legal and regulatory obligations
Email Communications
If you purchase a product, create an account, download a resource, subscribe to our newsletter, or otherwise opt in to receive emails, we may send:
- Purchase confirmations
- Account-related communications
- Product updates
- Customer support communications
- Marketing and newsletter emails
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Cookies
Our websites use cookies and similar technologies to:
- Keep users logged in
- Remember account preferences
- Maintain secure sessions
- Process purchases and checkout activity
- Provide access to purchased content
- Improve website performance
- Analyse website usage
You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Where required by law, non-essential cookies will only be used with your consent.
Login and Security Data
To help protect user accounts and maintain the security of our platform, we may collect and store technical information including IP addresses, login activity, browser information, device information, and security logs.
This information is used solely for security, fraud prevention, troubleshooting, and system administration purposes.
Third-Party Providers
To operate our websites, learning platform, and digital products, we work with a number of trusted third-party providers. These services may process personal information on our behalf in order to deliver purchases, manage accounts, process payments, host content, analyse website performance, or communicate with customers.
We aim to use as few third-party services as reasonably possible and only work with providers that are necessary to operate our business and serve our customers.
| Provider | Purpose | Privacy Policy |
|---|---|---|
| WordPress | Website and learning platform software | https://wordpress.org/about/privacy/ |
| WooCommerce | Store, checkout, and order management | https://woocommerce.com/document/marketplace-privacy/ |
| Paid Memberships Pro | User accounts and access management | https://www.paidmembershipspro.com/privacy-policy/ |
| Stripe | Payment processing | https://stripe.com/privacy |
| PayPal (where used) | Payment processing | https://www.paypal.com/privacy |
| Vimeo | Video hosting and delivery | https://vimeo.com/privacy |
| MailerLite | Email marketing and newsletters | https://www.mailerlite.com/legal/privacy-policy |
| Google Analytics | Website analytics and performance monitoring | https://policies.google.com/privacy |
| 123 Reg | Website hosting, email hosting, backups, security, and infrastructure | https://www.123-reg.co.uk/terms/privacy.shtml |
We only share information with these providers where necessary for them to perform their services. Each provider is responsible for handling personal information in accordance with its own privacy policy.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide products and services
- Maintain customer accounts
- Keep purchase and transaction records
- Comply with legal, tax, and accounting obligations
- Resolve disputes
- Enforce agreements
- Provide customer support
Account information, purchase records, and transaction history may be retained where required for legal, accounting, fraud prevention, or business record-keeping purposes.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent where consent has been given
To exercise any of these rights, please contact:
amanda@unmuddled.co
Security
We take reasonable technical and organisational measures to protect your personal information and maintain the security of our websites and systems.
However, no website, platform, or online service can guarantee absolute security.
Third-Party Links
Our websites may contain links to third-party websites.
We are not responsible for the content, privacy practices, or security of those websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and the updated version will take effect immediately upon publication.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Amanda Appiagyei
amanda@unmuddled.co